harrah's cherokee casino resort what isholiday impressions

Harrah's Cherokee Casino Resort is a casino and hotel on the Qualla Boundary in Cherokee, North Carolina. This was such a embarrassing trip for us as our guest from Arizona often visited and stayed at Harrahs in Maricopa AZ. Valet was out standing!! They were fast and polite. Bottom lining of straight back chair falling off. Front desk response.oh it's down The TV.we were given a song and dance that they had changed companies and having problems. You couldn't run it long enough because the sink hardly drained. No internet, no TV and no hot water in of the rooms. So many things didn't work in both rooms on DIFFERENT floors. We had to request a room so we could at least put our luggage up and find something to eat. Really? Can they not see that a room starting with a 10 and a 12 would be on two DIFFERENT floors? We tried to get it fixed and they booked us into a connecting room that was still not cleaned by 8:30.

But our connecting rooms were on two DIFFERENT floors. The check in said we can put you in connecting rooms which was perfect because we had a 86 year old gentleman traveling with us. Stood in line 45 minutes to find out we DID have 2 rooms booked. He said we had to go to the reservation desk. The attendant at the check in kiosk said we only had one room reserved when we had 2. Sadly after this visit, we have no desire to ever go to Harrah's Cherokee Casina again.įirst, started at check in. We had not been to the casino since before they completed the addition and were very excited to go and enjoy the new facility. The only thing we enjoyed about our stay was dinner at Guy Fieri's restaurant. I am shocked that Gordon Ramsey would put his name on the food they served in his food court but I doubt he has ever been there or tasted the food. I changed my mind and ordered eggs benedict from the menu and about 10 minutes later they brought me undercooked eggs so I gave up on breakfast. We went for the breakfast buffet to find out they did not have eggs on the $25 buffet, but you were welcome to wait in line for 30 minutes for fresh eggs or an omelet. The hotel was not fully booked yet you could not get a reservation for dinner at most of the restaurants. Very disappointing! No hot water in the new hotel and the staff lied to us about not knowing it was an ongoing issue, we left a day early because there was no way to take a hot bath.

Harrah's cherokee casino resort what isholiday impressions